“There has been varying information regarding the vetting of Wag! and Rover dog walkers and pet sitters. There are online quizzes for applicants to take, but there is no in-person witnessing by representatives from either company to assess animal handling ability and skill. Customers select dog walkers and pet sitters in a manner similar to how one chooses an Uber or Lyft driver: looking at starred ratings and availability. A meet-and-greet of the animals with someone who already knows them is not a standard procedure (but they can schedule them). In any case, there is the possibility that strangers are coming into your home. The potential for an attack or a frightened animal that runs away remains high, and in fact, has actually happened to walkers for each company.
Walkers for both Wag! and Rover have lost dogs. (SFGate and Bloomberg News). Both companies have downplayed their responsibility and have hired attorneys to mitigate any damage to their brands. Wag! has even served one owner whose dog was lost with a cease and desist letter after she publicly complained about the company’s handling of the situation on social media”.
Written by Amy Hempe, author of Scouts for Pets